BenPaddon.co.uk

It’s been a month or so since I put my original request in with ComiXpress to print the first issue of Jump Leads, and so far they’ve proven to be an utterly deficient as a printing company. Totally incompetent. For starters, they’ve sent me a grand total of three emails. The first one, sent three weeks after I put in that first request, was an automated email to let me know that my request had been put in something called the “flight queue”. The second email was an automated email stating that “A member of our team will look over your email and you will receive a personalized reply as quickly as we can get back to you,” sent after I sent them an email asking why they hadn’t bothered to contact me. The third email was another email that said “A member of our team will look over your email and you will receive a personalized reply as quickly as we can get back to you,” which their automated emailing system sent to me after I emailed them to complain about the lack of communication I’ve received from them. So far, I’ve seen absolutely no evidence that any human beings actually work for ComiXpress. It seems largely to be staffed by Mailbots offering false platitudes.

I intend to order a few hundred copies of the first issue - some to sell online, and some to take with me to the UK Web & Mini Comix Thing in March. If my order isn’t sorted out in time, I shall instead end up taking a bloody great big banner which reads, “DON’T USE COMIXPRESS, THEY’RE UNASHAMEDLY SHIT.” Then I will source print copies from another company. Then I will make my complaints against ComiXpress much, much more vocal.