Just had this most riveting conversation with Microsoft Xbox Customer Support in the UK:
Support Rep: How can I help you?
Me: Um, my account is set to auto-renew on, I think, July 21st. Except the card details you have, the card has expired. I’d give you my new card details only I actually live in the United States now and I’m quite sure you guys won’t take a card with a US address. So the best thing for you to do is to remove that card, those card details, and I will get a 1-year membership card thingy. I’ll order it from Amazon UK and have it shipped over or something.
Support Rep: Pardon? You’ll be using the renewal card? Or Another Credit Card?
Me: I would love more than anything to be able to be able to use my current debit card, but you guys won’t accept it because it’s an Xbox Live UK account and I now live in the US, with a US bank account and a US address…
Support Rep: Yeah.
Me: …and you guys won’t accept that. The card details you guys have at the moment are for a card that has expired, so I just thought I’d let you know so you can drop those card details off of the account. Then I will renew my membership another way, probably with a Membership Card.
Support Rep: Okay, no worries, you can just enter your new credit card details on your Xbox.
Me: (Too tired to continue this stupid cycle) Okay. Lovely. Not to worry, thanks for your help.
Support Rep: You’re more than welcome. Thanks for calling the Xbox Customer Support.
You’ve got to hand it to Microsoft’s Customer Support team - they really listen to you and do everything they can to accomodate you.
June 30th, 2008 at 1:07 pm
They use cue cards.
July 1st, 2008 at 6:50 pm
Did you still get a familiar UK voice on the phone? All we get in Australia now is people from India.
July 2nd, 2008 at 6:28 am
He started out with a Mancunian accent, and at some point in the conversation slipped into an Indian one.
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